Park Ridge Health ranked among top in the nation for patient engagement

Press release from Park Ridge Health:

Park Ridge Health Ranked Among Top in the Nation for Patient Engagement
Hendersonville, N.C. (June 5, 2014) – Park Ridge Health has been ranked 22nd out of 3,077 health care organizations evaluated across the country in the inaugural National Patient Engagement Ranking by Becker’s Hospital Review and Axial Exchange. Out of all health care systems and hospitals evaluated, those with the top 100 scores were listed as best in the nation. Park Ridge Health was listed 22nd with a score of 81.1 out of 100. Patient engagement efforts were evaluated based on an analysis of publicly available data.
“We are thrilled to be recognized among other leading hospitals and health systems such as Mayo Clinic, Cleveland Clinic and Vanderbilt that are working toward providing patient-centered care,” said Jimm Bunch, President & CEO of Park Ridge Health. “Patient engagement is a key part of quality and cost reform in health care, and achieving excellence in clinical quality is dependent upon engaging our patients in management of their health.”
Patient engagement is defined as the process by which patients become invested in their own health. Health care organizations and hospitals recognized through the National Patient Engagement Ranking have found ways to connect and engage patients between encounters to improve patient health and clinical outcomes, while decreasing readmission rates.
Data evaluated to determine the National Patient Engagement rankings included readmissions, patient satisfaction, and the extent to which health care organizations offered information and tools that help engage patients in self care, including electronic medical records, patient portals, and electronic libraries of health content. Social media presence was also factored into a health care organization’s score.
“For more than five years, Park Ridge Health has been investing focused efforts into patient experience, and one important component of that is getting our patients actively involved in their own health,” said Camy Horrell, Director of Patient Experience at Park Ridge Health. “This ranking highlights the results of those efforts, and we are grateful to be recognized.”
For a list of the top 100 hospitals for patient engagement, please visit Becker’s Hospital Review at http://www.beckershospitalreview.com/lists/100-top-hospitals-for-patient-engagement.html.

About Park Ridge Health:

Founded in 1910, Park Ridge Health is a beloved piece of our growing community’s health care network, providing leading-edge, compassionate care in a Christian environment. Park Ridge Health is a member of Adventist Health System, a family of 45 exceptional, faith-based hospitals across the country that operate independently to deliver care and services that best meet the needs of their communities. Leading the way in many medical firsts for the region, Park Ridge Health provides personalized care at more than 30 locations, offering a dedicated network of more than 140 physicians and providers, cardiac care & rehabilitation, emergency services, nationally awarded cancer care, state-of-the-art surgical care, full-service orthopedic care, a boutique labor & delivery experience, a full range of imaging services and the only accredited hyperbaric medicine facility in Western North Carolina. For more information about Park Ridge Health or to find a physician, please visit www.parkridgehealth.org or call 855.PRH.LIFE (855.774.5433).

About Becker’s Hospital Review:

Becker’s Hospital Review is a monthly publication offering up-to-date business and legal news and analysis relating to hospitals and health systems. Content is geared toward high-level hospital leaders, and includes hospital and health system news, best practices, and legal guidance specifically for these decision makers. Each issue of Becker’s Hospital Review reaches more than 18,000 people, primarily acute-care hospital and health system C-suite executives. For more information, visit http://www.beckershospitalreview.com/.

About Axial Exchange:

Axial Exchange is revolutionizing the way that patients manage their health. With Axial, hospitals are able to keep their patients continuously engaged, resulting in dramatically improved health outcomes and much more satisfied patients. Axial drives engagement by giving patients the information and interactive tools patients need in order to get well — all delivered securely to the device of the patient’s choice. Patients can share their health information with providers and caregivers. Health systems benefit via lower readmissions and improved patient satisfaction scores. For more information, visit: www.axialexchange.com.


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