City of Asheville Water service update: 8:00 p.m., December 29

Press release from City of Asheville:

The City of Asheville staff was able to make continued progress today in its efforts to restore full water service to all customers. Water crews will remain in the field overnight as we continue necessary repairs and monitor the system as it recharges.

Service restoration today
The majority of Mills River and Arden were brought back online today. Customers should start seeing an increase in water pressure and service. Service may continue to fluctuate as the system comes back online.

Mills River / Fletcher area
Butler Bridge Rd. (including surrounding areas)
Jeffress Rd. (including surrounding areas)
Riverstone Subdivision

Arden area
Airport Rd.(including surrounding areas)
Long Shoals Rd.(including surrounding areas)
Royal Pines Dr.(including surrounding areas)
Ledbetter Rd

South Asheville areas
Biltmore Park Area
Sweeten Creek Rd. & Hendersonville Rd. from Mills Gap south
Portions of the Oak Forest Subdivision
Portions of the Royal Pines Subdivision
Biltmore Forest area leading to the Blue Ridge Parkway
Reynolds Area along Charlotte Highway including Avondale Rd.

Map of Water Restoration

The map linked below represents the active water service restoration area in progress. Customers within these areas may still experience fluctuating service as the water system returns to normal.

 Service Restoration Progress Map

Boil water advisories remain in effect for service restoration areas

Even as water service returns, customers in impacted service areas are reminded they remain under a boil water advisory.  Advisories will be lifted when water quality testing has confirmed no bacteria is present in the water.  Customers will receive an AVL alert when the boil water advisory has been lifted.

Coordination with the State
The governor’s western staff and Mayor Manheimer have been in regular communication this week. “If there’s something that we need that they can provide for us, they stand ready to help and we appreciate it. They’re working through Buncombe County emergency services to provide support,” says Mayor Manheimer.
The Governor’s office released this statement earlier today:
“The Governor’s Office has remained in communication with local officials as work to repair the Asheville water system has progressed. State Emergency Management Officials continue to be in contact with local officials as well. The Governor understands the frustration of residents living without access to water and appreciates the tireless efforts of workers this week to restore water service.”
Water delivery 
Over 1-thousand people and pets have been delivered a case of water through the efforts of staff in the Fire department, Public Works, Development Services Department , Parks and Recreation, and Buncombe County Emergency Management

Water has been sent to Buncombe County Fire Departments (Swannanona, Enka, Fairview, Reynold and Skyland), that have distributed in their areas as well. The NC 211 program will continue tomorrow. NC 211 is connecting those with the greatest need or without access to transportation to these delivery efforts. While 211 is a 24/7 phone line, community members are asked to call between 9am-7pm to request water assistance. Please be patient when calling 211 as they are seeing a higher than normal call volume.

Over 25 pallets of water were delivered in the 2 days since the program began.

Consider your Neighbor
As the water service continues to return to full status, we remind everyone in the community to conserve water. Conserving now means the tanks and system will refill faster and the more water in the system, the more water for communities that have not had full service.

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