Remedied Henderson County phone error clogs vaccine signups

Statement from Henderson County Department of Public Health:

The Henderson County Department of Public Health’s Call Center reopened for approximately 700 COVID-19 vaccination appointments today (Wednesday) at 8:30 a.m.

At least one of the Call Center lines this morning was inadvertently set to funnel messages to a voicemail. This was an error within a new system setup that is being tested with high volume public demand for the first time today. Within minutes, hundreds of messages were left on the voicemail with no other options being provided to callers. The error has now been resolved. We regret this mistake, but need to ask anyone who left a message to please call back 828-585-4700  to schedule an appointment.

The Health Department is also aware of an issue where some callers are being kicked out after approximately 30 minutes of waiting on hold. We are working to resolve this issue.

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