Staff at Harris Regional Hospital receive top ranking on patient satisfaction scores 

 Press release:


 Staff caring for patients on Harris Regional Hospital’s third floor have won the Blue Ribbon Award presented to departments receiving the highest scores on patient satisfaction surveys. The patient surveys are part of the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) measurement administered by the Centers for Medicare & Medicaid Services.

The staff of 3 East, caring for pediatric patients and patients recovering from surgery, accomplished a perfect score on the survey question related to overall rating. The question is phrased as follows: “On a scale of 1 to 10 with one being ‘worst possible’ and 10 being ‘best possible’ please rate your overall stay at this hospital.” All of the patients who responded provided the unit with the highest scores possible, resulting in a 100% positive ranking.

“I am so proud of my staff for their dedication to the patient experience. We are privileged to work with our community’s families and everyone puts the patient and family first in the care we provide. It is gratifying to see that approach validated in the patient surveys,” said Autumn Neesam, RN, who leads 3 East.

“We are focused daily, with every single patient, on providing a safe and high quality experience,” said Steve Heatherly, CEO of Harris Regional Hospital and Swain Community Hospital. “The staff of 3 East do a great job caring for patients and families.”

The unit is undergoing a major transformation as part of the New Generations Family Birthing Center project currently under construction at the hospital. The hospital’s safety and quality department presents the Blue Ribbon Award on a quarterly basis.

About Harris Regional Hospital & Swain Community Hospital 
Harris Regional Hospital, established in 1925, is an 86-bed acute and specialty care facility serving Western North Carolina with more than 100 physicians practicing in locations throughout a multi-county region, including Harris Regional Hospital Medical Park of Franklin, an outpatient facility in Macon County.

Swain Community Hospital, established in 1950, is a 48-bed Critical Access Hospital serving a multi-county region with primary care, emergency medicine and subspecialty care including a pain clinic and a transitional care unit. Harris Regional Hospital and Swain Community Hospital began an affiliation in 1997 and joined Duke LifePoint Healthcare in 2014.
About Duke LifePoint Healthcare 
Duke LifePoint Healthcare, a joint venture of Duke University Health System, Inc. and LifePoint Health® (NASDAQ: LPNT), was established to build a dynamic network of hospitals and healthcare providers. The joint venture, which brings together LifePoint’s experience in community-based hospital management and Duke’s world-renowned leadership in patient safety and clinical quality systems, is strengthening and improving healthcare delivery by providing community hospitals the clinical, quality and operational resources they need to grow and prosper.

About Susan Foster
Susan Foster is a clinical psychologist who moved to Asheville from the Boston area in 2013. She started with Xpress as a freelance health and wellness writer and is now the wellness editor. You can email her at and follow her on Twitter @susanjfosterphd. Follow me @susanjfosterphd

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