I’m writing this because I was a patient at Mission Health for four days in February. I saw the news story on WLOS about patients filing complaints with state Attorney General Josh Stein. My care from the doctors and nurses was excellent, despite their staff shortages.
My complaint concerns their manner of billing. I was having a cardiac catheterization done to see if I had a blockage in an artery. When I came back to my room, on my nightstand was my patient financial responsibility statement. This is a fancy word for my bill! The nurse took my blood pressure, and it was off the charts. I’m having a serious procedure done, and they leave my bill.
I was appalled by the crassness and lack of empathy this shows. I want to point out the specific actions of … the financial counselor for [their] appalling behavior. Shame on you. This is not good patient care and needs to stop. Patients have rights.
— Mindy Brennan
Editor’s note: Xpress contacted Mission Health with a summary of the letter writer’s points, but a spokeswoman did not provide a response.