A.R.T. makes it hard to strive not to drive

I just read Jake Frankel’s May 22 article, Biking the Sharrows,” on biking as a way of “Striving Not to Drive.” All involved are to be congratulated, especially Council member Cecil Bothwell, who bicycles routinely.

Meanwhile many dangerous streets in Asheville are too narrow for bike lanes, which leaves us dependent on Asheville Redefines Transit. Bus riders expect buses to run predictably and dependably. So, if the S2 bus runs hourly, it should appear at the downtown station at the proper time; in this case 2:40 p.m. on a Monday.

The rider verified its arrival by checking with the woman at the desk in the downtown station. No S2 bus appeared. Checking again, the woman at the desk denied the S2 bus had failed to show at 2:40 p.m., implying the rider had not paid attention. The rider shook his head and waited.

Finally, at 3:40 p.m., the S2 bus appeared. A person conducting a survey told the rider that the name of the 2:40 bus wasn’t S2. It had been changed. Further, the woman at the desk didn’t necessarily know about route changes.

Fortunately, this rider was a tourist and not dependent on the bus to get to a job. As an Asheville resident I would suggest some tightening of the ART organizational plan and better communication between employees.

— Norma Warren
Asheville

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