I’m a Referral Specialist at 2-1-1, our local community service information line, and I’m excited about some of the city of Asheville’s changes to the transit program.
I recently had a caller in Asheville who wanted to know if a food pantry I referred him to was close to a bus line. I remembered that Asheville Redefines Transit now has all its bus routes on Google Maps. The gentleman I was talking to was asking about the closest bus to a certain pantry, so from our 2-1-1 software I clicked the "Map Address" hyperlink. After getting the Google Maps location, I clicked "Get Directions," put in the caller's zip code and clicked the bus icon, and the exact bus route and the time it would take to walk to the pantry came up.
This feature is easy to use and is super helpful for our Asheville callers who use the bus for transport! Thanks to the city for helping work toward barrier-free access to community services.
— Neela McDade