Pardee Hospital mistakenly blames its low patient-satisfaction rating on the old hospital at the main campus. [For more about the patient-satisfaction survey, visit http://avl.mx/hz.] Pardee mistakenly believes that the old hospital building, built in 1952, is a turn-off to its patients. Wrong! Had patients received excellent medical treatment, they would have overlooked having been housed in an old building.
All that patients care about is getting proper medical treatment. If they receive excellent medical treatment that helps them, then they leave the hospital as satisfied customers. But if they don't receive proper medical treatment and leave the hospital not much better off, or worse off, then they will leave the hospital as dissatisfied customers, and likely won't be repeat customers.
Rather than devoting its energies into making capital improvements to the old hospital on its main campus, as planned, Pardee would be wise to emulate Mission Hospital in Asheville, which puts its energy into providing its customers with quality medical treatment.
I personally don't believe Pardee is up to self-improvement on its own, or even with the help of its partner, WNC Health Center.
I am convinced that a Pardee-elicited takeover by Mission will be required to transform Pardee into a hospital that offers quality health care.
— Richard Pope