If you spot a stormwater-related problem in Asheville, here’s what to do.
During regular business hours Monday-Thursday, contact the Stormwater Services Division at 828-232-4567. After hours, call the Water Resources customer service line at 828-251-1122.
For issues related to new construction, contact Monte Clampett, construction coordinator for the Stormwater Services Division at 828-259-5434 or mclampett@ashevillenc.gov.
Another option is to use the Asheville App, an online tool that’s also available for Android and Apple smartphones. To report an issue online, go to avl.mx/3rv and select Stormwater/Drainage from the menu on the left side of the page. You’ll be asked to enter an address and a description of the issue. You may also attach a photo.
The mapAsheville Map Viewer at avl.mx/3rw shows publicly owned stormwater infrastructure. By selecting “storm water structures” and “storm water pipes” from the layers list on the left side of the screen, you can view city-owned infrastructure for any address or area in the city.
To research what city stormwater regulations require, see the Unified Development Ordinance 7-12-2 (h) for sediment and erosion control and 7-12-2 (k)(1) for illicit discharges.
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