Press release from city of Asheville:
The City of Asheville is pleased to announce water has been restored in the western Buncombe County service area and the Boil Water Advisory for this area will be lifted as of 12:00 p.m. today. Laboratory results have confirmed that the water supply is free from contaminants and is safe to consume.
All City of Asheville water department service areas are no longer advised to boil their water before drinking.
Messages have been sent to customers in this area through the City’s AVL Alert system. This was the last water service area to be under the boil water advisory issued during the water outage crisis.
Customers may still experience discolored or cloudy water even after the lift. Testing has shown no bacterial contamination even in discolored water samples.
If customers are experiencing cloudy or discolored water please wait 30 minutes to one hour and then flush only your cold water for 10 – 20 minutes at your kitchen or bathroom faucets. If this does not resolve the issue, please wait an hour and then flush only cold water again for another 10-20 minutes. If water is not clear after the second attempt, please call the Water Department customer service line at 828-251-1122. Water crews are still in the field flushing areas to remove the discolored water.
City of Asheville Discolored Water & Flushing Guidelines
While water has been restored to the service area, variables such as pressures in different lines within the system and elevation of homes and businesses will result in not all customers seeing full pressure or full water restoration at the same time. Crews remain in the field removing air from lines and expect fluctuations in pressure to resolve by the end of the day. Customers still experiencing fluctuations in pressure or water are asked to call the Water Department customer service line at 828-251-1122.
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