Attention Customers
Thanks for reading through to the end…
We share your inclination to get the whole story. For the past 25 years, Xpress has been committed to in-depth, balanced reporting about the greater Asheville area. We want everyone to have access to our stories. That’s a big part of why we've never charged for the paper or put up a paywall.
We’re pretty sure that you know journalism faces big challenges these days. Advertising no longer pays the whole cost. Media outlets around the country are asking their readers to chip in. Xpress needs help, too. We hope you’ll consider signing up to be a member of Xpress. For as little as $5 a month — the cost of a craft beer or kombucha — you can help keep local journalism strong. It only takes a moment.
Before you comment
The comments section is here to provide a platform for civil dialogue on the issues we face together as a local community. Xpress is committed to offering this platform for all voices, but when the tone of the discussion gets nasty or strays off topic, we believe many people choose not to participate. Xpress editors are determined to moderate comments to ensure a constructive interchange is maintained. All comments judged not to be in keeping with the spirit of civil discourse will be removed and repeat violators will be banned. See here for our terms of service. Thank you for being part of this effort to promote respectful discussion.
I wonder if the Postal Service ever considered the definition of the word ‘service’? If so, then perhaps they might have considered opening at 8:00 (or earlier) instead of 9:00, and insuring that virtually the whole staff did not take their lunch break from 11:45 until 1:15, leaving one person to deal with people wasting their lunch breaks to mail packages?
I realize this is a complicated issue, not the least of which involves unsustainable pension and other benefits and the amount the USPS must set aside annually to cover them, the increased use of other commercial carrier services, email and the like.
But actually acting as if they cared about customer satisfaction instead of acting as if they are bothered by customers might have been a step in the right direction.