From CPP: DEQ says Asheville didn’t follow communicat­ion protocols during water problems

“They are supposed to notify the customers to boil the water and then take a sample to make sure there is no bacteria present in the water and then they lift the boil water advisory,” Kimberly Barnett, the regional manager for Asheville at the state Department of Environmental Quality, told Carolina Public Press. The city of Asheville didn’t follow that process after widespread water outages on April 1.