On the social media site Nextdoor, multiple residents say they haven’t received utility bills before getting the associated delinquent notice. The city, which has collected over $820,000 in late fees every fiscal year since at least 2015-16, says there are no plans to change billing systems or research improvements to the current approach.
Over the next few days, said Water Resources Director David Melton, customers may need to flush their water lines and hot water heaters to clear residual sediment. He said that city staff would work to make billing adjustments for customers who used additional water for this purpose.
Local water, barley, yeast and hops providers discuss their roles in keeping Asheville one of the nation’s top beer producers.