Press release from Biltmore:
Following new direction from Buncombe County Health Department for restaurants, Biltmore will temporarily suspend additional guest experiences effective tomorrow, March 18-31.
The estate’s historic outdoor spaces, gardens, and grounds will remain open, including access to walking and hiking trails.
With this latest CDC recommendation, the estate expanded its previously announced plan to close select areas including Biltmore House and Downton Abbey: The Exhibition. Limited retail shops will be open, while estate restaurants will be closed for dine-in guests during this time. The estate will be offering limited take-out options for guests on property. Biltmore employees who were previously scheduled to work will be paid during this time period.
“We are reacting swiftly for the safety of our guests and our teams,” said Bill Cecil Jr., owner, president, and CEO of The Biltmore Company. “In this global health crisis with much uncertainly, we are focusing on how this is impacting our employees, their families, and our community. When we are able, we will shift that focus toward welcoming guests back to Biltmore.”
Biltmore will continue to closely monitor updates from the CDC, NC DHHS, and Buncombe County Health and Human Services to ensure preparedness. The public can access the estate’s most recent updates at its Health and Safety Information page.
The following Biltmore guest experiences will remain open to ticketed guests and Biltmore Annual Passholders:
· Biltmore Gardens and Grounds—guests will be able to hike, walk, or drive their personal vehicle through our gardens during this time (March 17 through Tuesday).· Access to trails around Antler Hill Village
· Limited retail shops· Take-out dining option in Antler Hill Village
· During this time, Biltmore will offer a Gardens and Grounds ticket for $25.
Biltmore has temporarily suspended the following guest experiences:
· Tours of Biltmore House
· Estate restaurants· Conservatory
· Shops and restaurants adjacent to Biltmore House
· Downton Abbey: The Exhibition
· Estate shuttle transportation, with the exception of ADA assistance shuttles
· Antler Hill Village, including all shops and restaurants (one take-out option available)
· Biltmore Winery—including Tasting Room and Wine Bar
· Outdoor Adventure Center activitiesThe Inn on Biltmore Estate and Village Hotel on Biltmore Estate will remain open for guests who had previous reservations during this time period. Restaurants will be closed, but food delivery will be available for lodging guests. Fitness center and spa services will be temporarily suspended during this time.
Biltmore will issue refunds for guests with tickets or reservations during the impacted time. Please visit the estate’s Health and Safety Information page for details.
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