Important updates from Asheville Regional Airport relating to Tropical Storm Helene

Posted on — Community Bulletin

Press release from Asheville Regional Airport: 

We are receiving many questions from the community. We are posting multiple times each day on our Facebook page, which is the best location to receive the most accurate airport information. Below are answers to some of the questions being asked:

MOST IMPORTANT Q/A TO RELAY – Relief flights are coming to the airport. Can I come to the airport to receive supplies, such as water and food? No – DO NOT come to the airport to find relief supplies. The airport is the gateway for flights to arrive, and supplies are unloaded and trucked to distribution points throughout the region. Emergency agencies are coordinating these efforts and will communicate distribution locations through their communication channels.

Are commercial flights operating/is the airport open? Yes. Commercial flights resumed today, 9/30/24. However, airlines are not resuming full schedules yet, so some flights may still be cancelled. Passengers should contact their airline for the most up-to-date information about their specific flight status before coming to the airport.

Can I check flight status on the airport’s website? No. The airport’s website is not updating, due to the internet issues in the region. Again, check flight status with your airline for accurate flight status information.

Did parking lots flood? Are cars ok? No parking lots flooded during the storm, and all cars are fine. Customers who have not been able to return to the airport to retrieve their cars should not worry. Also, the airport has waived the additional fees that would have accumulated for the days during the storm and during this week of recovery.

Is ground transportation available?  Because of fuel and roadway issues, ground transportation is difficult to obtain at this time. Travelers should make pick-up arrangements with friends or family if possible.

Can I rent a car? Can I return a rental car?  Renting cars is still difficult, due to the internet issues in the region. If you pre-booked on a rental car company’s app for a premium product, you may be able to pick up your car at the airport. Check with your rental car provider. Rental car returns can still occur at the airport.

Where can I get airport updates? Follow the airport’s Facebook page, where multiple updates are occurring daily.

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