Biden-Harris administration provides more than $45 Million to Hurricane Helene Survivors

As response efforts continue in North Carolina and the Southeast, FEMA remains focused on getting help to people and areas that need it the most. More than 5,600 personnel from across the federal workforce are deployed, including more than 1,500 from FEMA. To date, FEMA has shipped over 11.5 million meals, more than 12.6 million liters of water, 150 generators and more than 400,000 tarps to the region. FEMA has already helped thousands of Hurricane Helene survivors jumpstart their recoveries with more than $45 million in flexible, upfront funding.  Administrator Criswell remains in North Carolina and is actively working with local and state officials on ongoing response efforts. On the ground with Administrator Criswell are FEMA’s top senior leaders from around the country including Field Coordinating Officer Thomas McCool, Region 4 Regional Administrator Robert Samaan, Region 3 Regional Administrator MaryAnn Tierney, Region 7 Regional Administrator Andrea Spillars and Chief Financial Officer Mary Comans to help oversee response operations. Disaster survivors in certain areas of Georgia, Florida, North Carolina, South Carolina, Tennessee and Virginia can begin their recovery process by applying for federal assistance through FEMA. People with damage to their homes or personal property who live in the designated areas should apply for assistance, which may include upfront funds to help with essential items like food, water, baby formula and other emergency supplies. Funds may also be available to repair storm-related damage to homes and personal property, as well as assistance to find a temporary place to stay. Homeowners and renters with damage to their home or personal property from previous disasters, whether they received FEMA funds or not, are still eligible to apply for and receive assistance for Hurricane Helene.

 

There are three ways apply for FEMA assistance:

• Calling FEMA’s Helpline at 1-800-621-3362. 
• Online by visiting disasterassistance.gov.
• Downloading and applying on the FEMA App.

Homeowners and renters with damage to their home or personal property from previous disasters, whether they received FEMA funds or not, are still eligible to apply for and receive assistance for Hurricane Helene.

 

Voluntary organizations are also providing personnel and resources to the hardest hit areas. The American Red Cross has more than 850 trained disaster workers providing comfort and operating shelters. Additionally, they are helping find loved ones through their helpline 1-800-RED-CROSS (1-800-733-2767) or by visiting the Red Cross Hurricane Helene Reunification page, where you can enter pertinent information about the person you’re looking for. If someone is missing a child related to this disaster or any other incident, they need to call 9-1-1 and then 1-800-THE-LOST to receive assistance from the National Center for Missing and Exploited Children.

 

People can receive free services like cutting fallen trees, tarping roofs and mold mitigation with the help of Crisis Cleanup by calling 844-965-1386. The hotline is open through October 11 and can connect people with volunteers from local relief organizations, community groups and the faith-based community who may be able to assist.

Connectivity is crucial for disaster response and lifesaving operations. With areas still experiencing mass communications outages, it’s critical that local, state and federal first responders can communicate with each other to conduct lifesaving operations like search and rescue. Fortunately, FEMA has resources that can ensure communications support in even the most remote areas affected by Helene.

One of FEMA’s tools for emergency communications is Starlink, a mobile unit that allows customers high-speed internet by connecting to satellites. FEMA has successfully deployed Starlink in previous disasters including Guam, Hawaii and Alaska. Because the unit is portable and weighs less than 15 pounds, FEMA can deliver it to the areas that need it most, bringing connectivity to over 100 users.

Over 60 Starlink units have been sent to multiple states in support of Hurricane Helene response efforts, including 40 units to North Carolina with more on the way. FEMA is in the process of purchasing additional units for use in other areas affected by the storm.

North Carolina 

In North Carolina, more than 500 FEMA staff are on the ground in North Carolina, with more arriving daily.  over 30 Disaster Survivor Assistance staff are on the ground in affected areas to help survivors to apply for FEMA assistance and connect them with additional state, local, federal and voluntary agency resources.

Over 38 state and federal Urban Search and Rescue teams are in North Carolina helping people. As of today, these have rescued or supported over 2,100 survivors. Additional federal search and rescue teams have arrived to support the mission.

Wednesday, President Biden visited the state to survey damage and meet with community leaders and state officials. Administrator Criswell remains in North Carolina and will be on the ground until the situation has stabilized.

FEMA has activated Transitional Sheltering Assistance for North Carolinians displaced by Tropical Storm Helene. Residents in declared counties who have applied for disaster assistance may be eligible to stay temporarily in a hotel or motel paid for by FEMA while they work on their long-term housing plan. People do not need to request this assistance. FEMA will notify them of their eligibility through an automated phone call, text message and/or email, depending upon the method of communication they selected at the time of application for disaster assistance.

As of today, more than 70% of originally reported power outages have been restored. Nearly 8,000 crews continue to assist with remaining power restoration efforts.

 

To date, over 40,000 people have applied for disaster assistance and FEMA has paid out more than $6.2 million in Individual Assistance directly to survivors.

 

Cellular restoration continues to improve, with less than 38% of cellular sites down as of today. Ten counties have 50% or more cell sites down. Two Federal Communications Commission surveillance teams are conducting inspection operations on equipment in targeted counties.  FEMA is boosting response coordination by providing 40 Starlink units to ensure first responders can communicate with each other.

 

The Eastern Band of Cherokee Indians has full mobile cellular service.

 

Commodity distribution, mass feeding and hydration operations are underway in areas of western North Carolina. FEMA commodity shipments are enroute to support operations.

 

Voluntary organizations are supporting mass feeding operations with bulk food and water deliveries coming via truck and aircraft.

 

The American Red Cross is engaging in targeted distribution of emergency supplies in low-income communities with high levels of minor or affected residential damage.

 

Twenty-six shelters are housing over 1,000 occupants. Mobile feeding operations continue to help survivors in heavily impacted areas, including 3 mass feeding sites in Buncombe, McDowell and Watauga counties.

 

The North Carolina National Guard has delivered 12 aircraft pallets, totaling more than 100,000lbs of food and over 38,000lbs of water to Asheville.

 

Information for Residents:

• Residents can visit: ncdps.gov/helene to get information and additional assistance.
• Residents should not travel to western North Carolina to keep the roadways clear for search and rescue teams and utility crews.
• Residents can get in touch with loved ones by calling 2-1-1 or visiting unitedwaync.org to add them to search and rescue efforts.