News update from Biltmore Estate:
We appreciate your patience as we navigate this crisis together and we are committed to providing updates as they are available.
Impacts on the Estate:
Due to significant flooding, impassable roads, and widespread power outages in our region from Tropical Storm Helene, Biltmore will remain closed until further notice as our community continues focusing on recovery efforts.Initial assessments indicate the estate will be closed to guests until at least October 15. We will continue to provide updates about operations beyond that date as they are available.
To Our Employees:
You remain our top priority as our community begins recovery from this devastating storm. Entrance to the estate is not permitted without direction from your supervisor. If you have not already, please check in with your team to let us know you and your loved ones are safe. We will be sending updates through our emergency notification system and to personal email addresses while our company network is down.To Our Community:
We are heartbroken for our friends, family, and neighbors across this region who have been devastated by this storm. To our first responders, utility workers, and community volunteers, we are eternally grateful for your endless care and courage. We will all work together to recover from this unprecedented disaster.To Our Passholders and Club Members:
Estate access remains closed to Biltmore Annual Passholders, Vanderbilt Wine Club members, and Sporting Clay Club members until further notice. We look forward to welcoming you back once we have safely reopenedTo Our Daytime, Overnight, and Event Guests:
We understand you may have questions regarding cancellations and refunds. Daytime and overnight guests may reference the resource information below. Private events will be contacted directly by our teams.We appreciate your patience with delays in processing refunds as we work to repair our internal network and communication systems.
Your outpouring of concern for our region has been heartwarming and we are deeply grateful to our guests who want to help our community during this challenging time.
For more info and ways to help, please see resources linked below.
Helpful Community Resources:
- For real-time traffic updates and road closure information, visit DriveNC.gov
- For current information on food and water distribution sites and other updates from the City of Asheville, visit City of Asheville Recovery Resources
- For Buncombe County resources, visit Buncombe County Emergency Preparedness
- For travel and safety info for the Asheville area, visit Explore Asheville
- For FEMA individual assistance requests: Call 1-800-621-3362, visit disasterassistance.gov, or download the FEMA app.
- If you are willing and able to volunteer in our community, please email helenevolunteers@buncombecounty.org. For donations, please email helenedonations@buncombecounty.org.
Daytime Guests:
Guests with daytime tickets are welcome to:
- Use your ticket on another day
- Please do not call to change your visit date at this time; when ready to reschedule your visit after we’ve safely reopened, please:
- Call 800-411-3812 to reserve your date and time in advance OR
- Exchange your current ticket in-person at our Reception and Ticketing Sales Center.
- Please note: There may be a difference in price.
- Request a refund online if so desired. We appreciate your patience on processing time.
Overnight Guests:
Reservations for overnight guests with planned arrival Friday, Sept. 27 through Tuesday, Oct. 15 will be automatically canceled with a 12-month credit for a future stay.If you are planning to arrive after that, please continue to check this page for updates.
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