Buncombe County to accept texts to 911 starting in July

From Buncombe County:

Buncombe Begins Accepting Text to 911 Calls

Beginning July 1, Buncombe County will begin accepting text to 911 calls allowing persons who cannot dial 911 for whatever reason to make contact with emergency services by text message.

Once a person has contacted 911 via text message — asking for whatever assistance is needed –there will be a series of texts back to the person originating the text.

PLEASE NOTE:  A text message will not give the location of the person originating the text.  Latitude and longitude coordinates from the text originator will be given but this will require some time to determine where the text is coming from if at all.

The 911 operator will respond to the text by texting back:

“What is the exact location of your emergency”
“If you are safely able to make a voice call to 911, please do so instead of continuing to text.”
“If you are driving, please pull over to text safely”
“One moment, I will transfer your text to the agency that will be handling your emergency” (ie, fire, police, sheriff) Jerry VeHaun, Director of Emergency Services, said that “This added feature to the County’s 911 system will give us greater flexibility to respond to the needs of our citizens and visitors as we continue to make our 911 system more and more efficient.”

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About Dan Hesse
I grew up outside of Atlanta and moved to WNC in 2001 to attend Montreat College. After college, I worked at NewsRadio 570 WWNC as an anchor/reporter and covered Asheville City Council and the Buncombe County Board of Commissioners starting in 2004. During that time I also completed WCU's Master of Public Administration program. You can reach me at dhesse@mountainx.com.

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