City of Asheville press release:
New updates are posted daily.
This is the latest information available as of
9 a.m. Friday, Oct 4, 2024
***To support the safest environment, a curfew is in effect from 7:30 p.m. to 7:30 a.m. until further notice.***
City Offices and Parks will be closed until further notice.
Updates by local radio
Public officials are holding news briefings each day at 10 a.m. and 4 p.m. The briefings are streamed live on
the Buncombe County Facebook Page and have also been broadcast on Blue Ridge Public Radio 88.1 FM.
You can also listen them on the iHeart radio stations including 99.9, 104.3, 105.1 and 570 AM.
HEALTH RESOURCES
Find information including pharmacies on Buncombe County’s website: buncombecounty.org
HOUSEHOLD TRASH COLLECTION
From 10am – 2pm Temporary pop-up household trash drop-off location today! New!
★ 1616 Patton Ave
Goodwill ★ 1001 Patton Avenue Asheville ★ 81 Charlotte Street ★ 130 Charlotte Street
Right turn entrance only at all sites.
Curbside collection will begin Monday for City of Asheville Sanitation customers. If you can wait, please do so!
Download the AVL Collects app to receive notifications about trash and recycling pickup in your area.
You can find the AVL Collects app in Google Play Store of Apple App Store.
There will be no recycling pick up until the recycling plant is operational. Residents should use both
recycling and trash carts for household waste. All waste will be collected as trash at this time by both
City of Asheville and Curbie vehicles.
The following materials cannot be collected at this time: mud, construction debris, concrete, and other
bulky or hazardous items. Debris collection is estimated to start in mid October.
FOOD & WATER DISTRIBUTION
Food in the form of Meals Ready to Eat (MRE) and bottled water are available at two distribution sites today.
Two MRE packages per adult, and one per child will be allowed per day. Cases of bottled water are available,
one case per family per day. Distribution will last until 7 p.m. or until supplies run out.
Asheville Middle School, 211 S. French Broad Avenue, Asheville
Linwood Crump Shiloh Community Center, 121 Shiloh Road, Asheville
Other Water Distribution sites open until 7pm, or supplies run out
Bulk water at Pack Square Park (70 Court Plaza),Some containers are available but please bring your
own if possible.
New! Bulk water at Lucy Herring Elementary (98 Sulphur Springs Rd), Some containers are available
but please bring your own.
SMALL DONATIONS:
Harrah’s Cherokee Center, 87 Haywood St
front door is accepting small donations, including water, nonperishable food, personal care items, infant care, pet food supplies, disposable plates and utensils, clothing, and cleaning supplies, including buckets. However, it cannot accept anything requiring refrigeration or flammable liquids. Hours and Days of Operation: 9 a.m. – 5 p.m., seven days a week
VOLUNTEERS: Visit HandsonAsheville.org to submit information.
CELLULAR SERVICE
Temporary Verizon cellular satellite trailers are located at the Family Justice Center at 35 Woodfin Street and
Groce United Methodist Church at 954 Tunnel Road. These towers offer limited cellular reception within
several city blocks of where it is parked. Additionally, T-Mobile has set up satellite cellular on light trucks in
Asheville, providing cellular service along with Wi-Fi and charging stations at: Asheville Middle School at 211
S French Broad Ave, and Dr. Wesley Grant Sr. Southside Community Center at 285 Livingston St.
WATER UTILITY SERVICE
When will service be restored?
Tropical Storm Helene severely damaged the production and distribution system of the City of Asheville’s water
system. Extensive repairs are required to treatment facilities, underground and aboveground water pipes, and
to roads that have washed away. That repair process has already begun and critical materials arrived at North
Fork and Mills River on Tuesday (10/1) and are already being worked into the distribution system. Although
providing a precise timeline is impossible, it is important to note that restoring service to the full system could
potentially take weeks. As repairs progress, water service will return to some areas before others, based solely
on the level of damage to the system.
SHELTERS
General public shelter at WNC Agricultural Center (pets accepted), 1301 Fanning Bridge Road, Fletcher
General public shelter at AB Tech, 6 Fernihurst Drive, Asheville, NC 28801 (use Victoria Road entrance)
Medical emergency shelter at AB Tech, 10 Genevieve Circle, Asheville, NC 28801
Old Gold’s Gym, 1815 Hendersonville Rd, Asheville, NC 28803
BUS SERVICE
Bus service remains suspended while buses are involved in relief efforts. While performing this service, the bus
destination sign will say
“Special Assignment.
”
ASHEVILLE POLICE DEPARTMENT
APD is at full patrol staffing with an additional 45 State and Federal agencies supporting. Officers are working
to 1) guard food and water distribution sites and critical infrastructure 2) protect medical facilities and
pharmacies from theft 3) conduct search and rescues, welfare checks, and reunification to family 4) securing
areas with severe damage, 5) providing patrols where thefts have occurred.
To report a missing person, fill out this form: https://forms.gle/ovyjJ9zfdUcJVHDw6 which can also be found
on City of Asheville’s website.
ASHEVILLE FIRE DEPARTMENT
AFD continues efforts in heavily affected areas and canvassing neighborhoods for needs. AFD and other
resources are committing personnel to targeted searches to help locate missing people. For those needing
medical assistance or for those who cannot call 911, each fire station will have a firefighter available 24/7.
There are 16 different fire department agencies from across the state assisting AFD on our fire trucks.
DEVELOPMENT SERVICES
The Development Services Department will be set up to receive and issue permits for removal and
replacement of damaged areas. Permit fees will be waived for removal and repair permits.
For questions about buildings affected by this storm:
City of Asheville Building Safety Division at 828-259-5846
email buildingsafety@ashevillenc.gov.
Electronic applications may be submitted to: develop.ashevillenc.gov
**Disclaimer:** The information provided in this sheet reflects the current services and resources available from the City of Asheville
following the recent storm. Please note that these services are subject to change based on ongoing assessments and community
needs. We encourage residents to stay informed through media outlets and official city channels for the most up-to-date information.
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