City of Hendersonville updates Thursday, Oct. 3

City of Hendersonville press release:

The City Council will hold a Special Called Meeting on Thursday, October 3 at 5:45 p.m. on the 2^nd floor of City Hall, 160 6^th Avenue East. Visit the City of Hendersonville Facebook or YouTube Page to learn about Hurricane Helene recovery efforts. City buildings remain closed to the public for regular services at this time.

The 8:00 PM to 8:00 AM curfew remains in effect for the City of Hendersonville and Henderson County.

CITY OF HENDERSONVILLE TO RESUME CALL SERVICES:

On Thursday, October 3, the City of Hendersonville resumed handling calls for water & sewer and other city-related services. During the height of Helene recovery, Henderson County stepped in to help the city by handling those calls. Residents can call 828-697-3052 for City-related services and visit www.hvlnc.gov/helene for ongoing updates.

It’s important to note Henderson County continues to operate its Emergency Operations Center line for county-related questions, shelters, resource hubs, etc. at 828-771-6670. Residents can also email helene-info@hcem.org.

SYSTEM PRESSURE ADVISORY LIFTED FOR MOST WATER CUSTOMERS:

This morning, Hendersonville Water & Sewer notified customers on their individual water status. Customers received notifications specific to their property to inform them of their status and will continue to receive updates as their status changes.

As of October 3, at 10:00 AM, Hendersonville Water & Sewer estimates the following status numbers for customers:

• 70% – No System Pressure Advisory / Water OK to drink

• 25% – System Pressure Advisory in Effect / Have Water Service

• 5% – No Water / Extended Outage Possible

Please refer to the map at www.hvlnc.gov/wateralerts to see if your property still needs to boil water or if you have been removed from the advisory. Those who remain under a System Pressure Advisory should continue to boil water before consumption. Hendersonville Water & Sewer will provide updates to customers in extended water outage areas.

ALL customers still need to actively conserve water. The utility continues to work to restore pressure and refill our reservoirs, Hendersonville Water & Sewer needs all its customers to conserve water. Specifically, this means avoiding washing cars, pressure washing and other activities that go beyond typical individual water use for drinking, bathing and sanitizing.

Unnecessary uses of water being observed in the community hinders the utility’s ability to restore water pressure and get service restored to normal conditions for everyone.

We know there’s a lot of cleanup that needs to be done, but let’s find ways to help each other get our systems back to full strength first.
GARBAGE & DEBRIS COLLECTION:

The City of Hendersonville wants to remind residents that open burning is prohibited in city limits. That includes the burning of storm debris.

Henderson County will provide curbside storm debris removal to all residents as a free service. The county will pick up storm debris that is pushed to the right of way of a property. Please be patient. The county will pick up this storm debris as soon as possible. Residents will need to place all items along the right of way in order for pickup.

Storm debris includes tree branches, leaves, logs, building materials, furniture, paint, etc. Please separate household garbage, construction debris, vegetative debris, large appliances, electronics and hazardous waste to expedite the removal process.

For household garbage, City of Hendersonville residents are asked to place their garbage carts out to the curb/street for collection. Recycling collection has been postponed until further notice.

We will not be on our regular collection schedule due to the storm. We will be collecting extra bags until further notice, but all household garbage must be placed in garbage bags (no grocery bags please). If your carts are missing or damaged, please email jdcase@hvlnc.gov. We will get them replaced as soon as we can. If you don’t have a cart, please place your bagged garbage out to the curb/street for collection.

POST STORM SAFETY REMINDERS:

• As Duke Energy and its contractors continue work to restore power across Henderson County, assume all downed power lines are live.

• Many traffic lights in the city and county are still without power; when traffic lights at an intersection are out, drivers should treat it as a four-way stop.

• Unplug electrical devices and turn off your main breakers if your home has experienced flooding or been impacted by the storm. Never use wet electrical devices!

• Use flashlights instead of candles when the power is out. If you must use candles, NEVER leave them unattended! ️

• Be cautious around damaged buildings. Storms can weaken structures, so avoid entering buildings that might be unsafe.

• Carbon Monoxide Dangers: Never use gas or coal-burning equipment like grills, generators, or heaters inside your home, basement, or garage. Keep them outside and at least 20 feet from windows, doors, or vents to prevent deadly carbon monoxide poisoning.