Mission St. Joseph’s responds

We at Mission St. Joseph’s would like to thank Mr. Siegel for taking the time to share his unpleasant experience at the Emergency Department. We take pride in the quality of care we deliver, and it concerns us greatly when any patient or family member has an unpleasant experience. His comments about our services are some of the best ways we have of learning how we can improve.

The Emergency Department recognizes that we do have areas for improvement. To address them, we have formed a staff-driven work team: the “Best Practice Team.” We are re-examining the way we are perceived by our patients, and are developing processes to address concerns. These processes are based on our Mission St. Joseph’s core values: mercy, excellence, respect, integrity and trust.

We are working hard to remember to inform patients and families that their stay may be longer than expected because of waiting on lab or X-ray results, waiting on medical specialists, or waiting for in-patient beds to become available. We are trying to consistently let people know that the sickest and most seriously injured patients are seen first, so it is not always first-come, first-served.

Again, we appreciate Mr. Siegel taking the time to inform us of his experience. I will be taking his letter to the staff meetings to discuss his concerns.

[Molly Minnick is the nursing-unit director for Mission St. Joseph’sEmergency Departments.]

SHARE

Thanks for reading through to the end…

We share your inclination to get the whole story. For the past 25 years, Xpress has been committed to in-depth, balanced reporting about the greater Asheville area. We want everyone to have access to our stories. That’s a big part of why we've never charged for the paper or put up a paywall.

We’re pretty sure that you know journalism faces big challenges these days. Advertising no longer pays the whole cost. Media outlets around the country are asking their readers to chip in. Xpress needs help, too. We hope you’ll consider signing up to be a member of Xpress. For as little as $5 a month — the cost of a craft beer or kombucha — you can help keep local journalism strong. It only takes a moment.

About Webmaster
Mountain Xpress Webmaster Follow me @MXWebTeam

Before you comment

The comments section is here to provide a platform for civil dialogue on the issues we face together as a local community. Xpress is committed to offering this platform for all voices, but when the tone of the discussion gets nasty or strays off topic, we believe many people choose not to participate. Xpress editors are determined to moderate comments to ensure a constructive interchange is maintained. All comments judged not to be in keeping with the spirit of civil discourse will be removed and repeat violators will be banned. See here for our terms of service. Thank you for being part of this effort to promote respectful discussion.

Leave a Reply

To leave a reply you may Login with your Mountain Xpress account, connect socially or enter your name and e-mail. Your e-mail address will not be published. All fields are required.