Like most states, North Carolina was unprepared when unemployment claims skyrocketed as COVID-19 cases shut down large swaths of the state’s economy. When the crisis began, no benefits were available to those who didn’t previously work in a traditional job. That changed recently, so Xpress talked with locals who make their living in the gig economy about the experience of seeking newly available funds through the state Division of Employment Security. Spoiler alert: It hasn’t always gone smoothly.