Asheville Water Department Director David Melton addresses reporters at the Jan. 3 press conference. Melton has said the bitter freeze around Christmas was the main cause of the water crisis. He’s flanked by, from left to right, Mayor Esther Manheimer; Council Members Sandra Kilgore, Sheneika Smith and Antanette Mosley; and City Manager Debra Campbell. // Watchdog photo by John Boyle