Buncombe County emergency energy assistance programs offer support in winter, applications accepted beginning Dec. 1

Press release from Buncombe County

Buncombe County’s residents, especially those living in and at the edge of poverty, have been able to access valuable, life-saving emergency assistance benefits through Eblen Charities. For many years now, Eblen Charities has partnered with Buncombe County Health and Human Services (BCHHS) to administer the Emergency Assistance, Crisis Intervention, and Low Income Energy Assistance programs. Due to an increase in need from our neighbors and challenges with processing benefits between state and partner agency systems, BCHHS transitioned the administration of these programs from Eblen Charities to the County on November 13, 2023.

We recognize that this a change for our community as Eblen Charities has provided this assistance for many years and has been a vital resource for our neighbors in crisis. BCHHS began answering calls and processing online applications on November 13, 2023. Beginning December 1, 2023, with the start of Low Income Energy Assistance application processing, BCHHS will start taking in-person requests at 40 Coxe Ave. in downtown Asheville.

Low Income Energy Assistance provides a one-time annual vendor payment to help eligible families pay their heating expense. Households containing a person age 60 or older or disabled receiving services can apply starting December 1, 2023. All households can apply starting January 1, 2024. Low Income Energy Assistance applications are accepted until March 31, 2024 or until funds are exhausted.

To qualify for the Low Income Energy Assistance Program, households that meet the following criteria may be eligible:

• Have at least one U.S. citizen or non-citizen who meets the eligibility criteria
• Meet income requirements
• Be responsible for its heating costs
• The Crisis Intervention Program serves individuals and families who are experiencing or are in danger of experiencing a heating- or cooling-related crisis.

To qualify for the Crisis Intervention Program, households that meet the following criteria may be eligible:

• Have at least one U.S. citizen or non-citizen who meets the eligibility criteria
• Meet the income requirements
• Have an energy related crisis
• Have a utility statement that shows how much is owed to alleviate the crisis

For those who have previously received Low Income Energy Assistance Program assistance, the North Carolina Department of Health and Human Services will begin notifying eligible households by mail beginning November 19, 2023. Households will have 10 days to report any changes to their household. Applicants can report changes by contacting the BCHHS office or by making changes to the form that was mailed to you and return it to BCHHS, located at 40 Coxe Ave. in Downtown Asheville. If no changes are reported, the information from last year will be used to process this year’s automated Low Income Energy Assistance payment.

If you are interested in applying for these Energy Assistance benefits, you can quickly apply online at www.epass.nc.gov. If you would like to apply over the phone, have general questions about energy assistance, or need to check on the status of your case, please call us at (828) 250-6330. Beginning December 1, 2023, you may also visit us in person at 40 Coxe Ave. in downtown Asheville. Please bring your parking ticket with you inside of the building for free parking.

Buncombe County also will administer Emergency Assistance, which Buncombe County Social Work Services distributes as funds become available to our community. To apply for Emergency Assistance, go online to epass.nc.gov/, call Buncombe County at 828-250-6330, or apply in person at 40 Coxe Ave.

BCHHS will continue to partner with Eblen Charities to assist families and individuals in our community during times of crisis and hardship. For more information on the services that are available in our community, visit www.buncombecounty.org/hhs.