Pack Memorial Library, NCServes-Western expanding network access for veterans

Press release:

Pack Memorial Library, NCServes-Western Expanding Network Access for Veterans

Dedicated computer kiosk to open Thursday

ASHEVILLE, N.C. – NCServes-Western, a coordinated network based at Asheville Buncombe Community Christian Ministry (ABCCM) that connects veterans, active service members and their families in 12 Western North Carolina counties to more than 40 agencies and providers, is partnering with Pack Memorial Library to help veterans and their family members access resources and services through the network.

Starting Thursday, Sept. 7, the library is designating a computer kiosk solely for access to NCServes-Western. This is the first partnership of its kind in the country among the 12 AmericaServes networks, of which NCServes-Western is a member.

NCServes-Western and ABCCM staff will be at the library at 10 a.m. to mark the occasion.

NCServes -Western joined the AmericaServes network, which is administered by the Institute for Veterans and Military Families (IVMF) at Syracuse University, earlier this summer with an official public announcement on Aug. 3, 2017. NCServes-Western serves as a coordinated network of public, private and nonprofit organizations working together to provide veterans, service members and their families access to services in a timely and efficient manner. Through a technology platform, NCServes – Western and its partner network guides veterans, service members and their families to the most appropriate services and resources available.

The Western network is the fourth in the state of North Carolina and extends coverage from the coastal region in the eastern part of the state to the mountains in the west, making North Carolina the most widely covered state in the nation. The Western North Carolina coverage area consists of the following counties: Buncombe, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania, and Yancey. There are 61,394 veterans in those counties, according to VA projections.

ABCCM’s Veterans Services of the Carolinas (VSC) handles the day-to-day management of NCServes – Western. Since 2002 VSC has administered education and employment training with job placement, housing and homeless prevention programs for veterans in 26 Western North Carolina counties. ABCCM is already part of the Charlotte-based NCServes – Metrolina network. While in the past the VSC’s focus has been on homeless veterans, NCServes – Western refocuses these efforts on connecting, equipping and empowering any veteran with a variety of opportunities.

Veterans, military members and families in need of assistance or more information should go to or call 1-855-WNC-VETS (1-855-962-8387).

About Dan Hesse
I grew up outside of Atlanta and moved to WNC in 2001 to attend Montreat College. After college, I worked at NewsRadio 570 WWNC as an anchor/reporter and covered Asheville City Council and the Buncombe County Board of Commissioners starting in 2004. During that time I also completed WCU's Master of Public Administration program. You can reach me at

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