Are you curious, kind, inclusive and tech savvy? Have you worked in a virtual call center? If so, you'll want to apply for this part-time (approx. 12 hrs/wk) remote opportunity. Garden Fairy Co. LLC, an online destination for spiritual-based products that helps humans connect with Mother Earth through plant medicine, is expanding its small team to include a Customer Experience Leader.
In this very important role, you will take the lead in responding to and fulfilling customer inquiries regarding shipments, orders and product information, as well as other administrative duties. You will keep things rolling, ensuring our nearly 40,000 loyal "fairies" are up to speed on when their product(s) will arrive as well as fielding questions about which products are a good fit for them. We will also work together on product launches and live sales events, as our company continues to grow.
You will work with a team of inspirational people committed to self-development and spiritual growth both for themselves and the communities we serve.
2+ years experience in call center, e-commerce or customer service in a virtual setting. STRONGLY PREFERRED.
2+ years experience in customer service/satisfaction. Please note, for this position, retail experience in NOT considered a qualification.
A mind for detail, expert follow-up skills, and ability to juggle several customer cases simultaneously.
Must be tech-savvy. Good with numbers.
Wants to be part of a growing enterprise!
Interest in holistic health, self development and spirituality a plus.
Hours flexible around your schedule.
ABOUT THE COMPANY
Garden Fairy Co., an online apothecary, is an industry leader in non-tobacco, sacred and...