Do not use discolored city water for cooking or drinking ***UPDATED 4:30 p.m. Wednesday***

The city of Asheville is still warning residents with discolored water not to use it for cooking or drinking. The reddish, dirty color is due to repairs on a broken water main. The city says the number of homes affected is decreasing, but murky water remains in parts of the north, east and west areas of its service.

Latest full announcement from the city below:

ASHEVILLE – Water resources crews continue to flush water lines throughout the city.  Work this morning focused on areas where murky water had been reported as well as the following areas in the north, west and east districts:

North District:  Merrimon Avenue area
West District:  Haywood Road near Fairfax Avenue, Sand Hill Road, Johnston Boulevard and Meadows Apartments
East District:  New Salem Road, Owen Middle School area, Grovemost subdivision

Pipe flushing removes the naturally occurring minerals and sediments that were stripped from the walls of water pipes during Monday’s major water line repair.  A break in a 36-inch major water line requires valves to be shut off and water to be diverted to smaller pipes while repairs are made.  Once the repair was completed, water was carefully redirected back through the 36-inch line.  The velocity of the water and the change in flow direction caused minerals and sediments to be stripped from the walls of the pipes, resulting in discolored water.

While the water is safe for cleaning, hand washing and bathing, officials recommend the discolored water not be used for cooking or drinking as a precaution. Customers are also advised not to wash clothing with the discolored water because it may cause stains.  Because the system remained closed and there is no belief that pathogens entered the system, a boil advisory has not been issued.

Customers are reminded hot water heaters store water and if discolored water has entered the tank, it may take the hot water longer to return to normal.  In addition to the large scale pipe flushing efforts run by water resources crews, customers experiencing discolored water may consider running faucets for a short period of time to rid pipes of discolored water.  Customers are also encouraged to check residential filters and faucet screens for sediments.  In many cases this is simple and involves unscrewing the screen at the head of a faucet.

Once water color returns to normal it is safe for all uses.

To report discolored water, please call 251-1122.


Thanks for reading through to the end…

We share your inclination to get the whole story. For the past 25 years, Xpress has been committed to in-depth, balanced reporting about the greater Asheville area. We want everyone to have access to our stories. That’s a big part of why we've never charged for the paper or put up a paywall.

We’re pretty sure that you know journalism faces big challenges these days. Advertising no longer pays the whole cost. Media outlets around the country are asking their readers to chip in. Xpress needs help, too. We hope you’ll consider signing up to be a member of Xpress. For as little as $5 a month — the cost of a craft beer or kombucha — you can help keep local journalism strong. It only takes a moment.

Before you comment

The comments section is here to provide a platform for civil dialogue on the issues we face together as a local community. Xpress is committed to offering this platform for all voices, but when the tone of the discussion gets nasty or strays off topic, we believe many people choose not to participate. Xpress editors are determined to moderate comments to ensure a constructive interchange is maintained. All comments judged not to be in keeping with the spirit of civil discourse will be removed and repeat violators will be banned. See here for our terms of service. Thank you for being part of this effort to promote respectful discussion.

6 thoughts on “Do not use discolored city water for cooking or drinking ***UPDATED 4:30 p.m. Wednesday***

  1. Tory

    Thank you for providing a more update, more clear description of what is going on than either the City’s website or the Citizen Times.

  2. Zahra Waldman

    I live in the Meadows Apartments and our water went back to normal last night.

  3. Jeff

    That special coloration is how you can tell it’s *ORGANIC* .. You’re lucky they don’t charge you extra.

  4. skatam1

    So i’m sure the city will be refunding us for the 4+ days of undrinkable water I’m being charged for. Right???

  5. sharpleycladd

    You know, our aging, sprawling water system has been given us trouble for years. Luckily, our paid-off parking garages are generating roughly $400K a yesr in positive cash flow, which could finance about $2.5-3 million or more per year in capital improvements and repairs to the system.

Leave a Reply

To leave a reply you may Login with your Mountain Xpress account, connect socially or enter your name and e-mail. Your e-mail address will not be published. All fields are required.