County clarifies Waste Pro service changes

Waste Pro cart sizes
A LA CARTS: Buncombe County residents can choose from three cart sizes under the county's new arrangement with Waste Pro. Graphic courtesy of Buncombe County

Buncombe County residents have questions about the county’s deal with residential waste collection contractor Waste Pro — a lot of questions. “Last week, there was a point where the switchboard, the phone system itself, wasn’t functioning because so many calls were coming in,” said Chip Gingles, the company’s divisional vice president for North Carolina, at a Sept. 17 pre-meeting of the Buncombe County Board of Commissioners.

County staff did not provide advance public notice of the pre-meeting, which followed an announced work session on the county’s strategic planning effort with consultant Rebecca Ryan.

In response to those concerns, the board asked Gingles and Dane Pedersen, the county’s solid waste director, to present an update on the new Waste Pro service, which is scheduled to go into effect on Wednesday, Jan. 1. That presentation was not listed on the commission’s agenda prior to its Sept. 17 regular meeting and was added by unanimous vote of the board.

Many customers, Pedersen said, were confused over what would be included in the $19.21 monthly service fee. He explained that the cost covers the required rental of two containers from Waste Pro, one for trash and one for recycling, as well as weekly trash pickup and recycling collection every two weeks.

That charge represents a $3.13 monthly increase for customers who are not currently renting containers from Waste Pro. However, Pedersen said, mandating cart rental will improve efficiency and make all containers compatible with the company’s new collection vehicles.

Gingles said that customers can choose among 48-, 64- and 96-gallon carts. The deadline for that selection, which can be made online at or by phone at 828-585-5074, is Tuesday, Oct. 1; those who miss the deadline, he added, will be assigned the 96-gallon carts by default. Bear-proof containers are available at an additional one-time cost of $300 each.

Commissioner Mike Fryar noted that several of his constituents had expressed concerns over the new cart requirements. Elderly residents living in rural areas, he said, often found the large cans unwieldy, especially if they had to maneuver them down long mountain driveways from their houses to the curb.

Fryar told the story of a 77-year-old resident, living on a fixed monthly income of $757, for whom the required container rental represented both a financial and logistical burden. “One bag of trash is basically what she has. She could get it down to the end of the road with her car [for pickup], but now she has no way to do that,” he said.

“One of our slogans is ‘Caring For Our Communities,’ and that’s what we’re all about,” Gingles responded. He said Waste Pro was working with county staff to develop solutions for residents with special circumstances but did not name any specific initiatives.

Residents who choose not to subscribe to Waste Pro service can take their trash and recycling to either the Buncombe County Transfer Station, 190 Hominy Creek Road, Asheville, or the Buncombe County Landfill, 85 Panther Branch Road, Alexander. Both locations charge $2 to accept a 33-gallon bag of household waste; there is currently no charge for recycling, and a list of accepted materials is available at


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About Daniel Walton
Daniel Walton is the former news editor of Mountain Xpress. His work has also appeared in Sierra, The Guardian, and Civil Eats, among other national and regional publications. Follow me @DanielWWalton

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One thought on “County clarifies Waste Pro service changes

  1. BPinWVL

    The point about folks possibly struggling with the rolling containers is a good one. A major issue that WP has yet to address is what the thousands of customers who already have perfectly good rollout containers will have to do with them. The FAQ says that existing containers (supposedly) won’t be compatible with the “new fleet” of vehicles. Will all of these containers end up in a landfill or can some of them be recycled? Will WP take them away for all these customers and if so, will they be charged a fee? Also, recycling is now only picked up every other week rather than weekly. All this for an extra $3 per month– what a deal!

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