I wonder if the Postal Service ever considered the definition of the word ‘service’? If so, then perhaps they might have considered opening at 8:00 (or earlier) instead of 9:00, and insuring that virtually the whole staff did not take their lunch break from 11:45 until 1:15, leaving one person to deal with people wasting their lunch breaks to mail packages?
I realize this is a complicated issue, not the least of which involves unsustainable pension and other benefits and the amount the USPS must set aside annually to cover them, the increased use of other commercial carrier services, email and the like.
But actually acting as if they cared about customer satisfaction instead of acting as if they are bothered by customers might have been a step in the right direction.
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