Letter: Why won’t medical offices answer the phone?

Graphic by Lori Deaton

It is so frustrating to call any medical practice (since COVID) and be put on hold or leave a message requesting a return call and never have anyone answer or return your call in a timely fashion. What in the world is going on?

We know that everyone everywhere is short-staffed, but it would seem to me one of the most important positions to hire for would be a phone receptionist. One who could keep the flow of one’s business consistent. The community seems to be at the mercy of primarily medical offices, along with many other types of businesses that don’t have time to pick up their ringing phones.

This is a terribly negative position for patients and clients of all sorts. All leads back to the fact that there are positions out there to fill and yet no one to fill them. I’m not sure that any of that makes sense, either.

We pay for the service of these providers yet do not receive the service we have received in past years — even using a patient portal. I just took time filling out the questions and the whole system shuts off. I am a resident who does not own a computer, and often my phone will not allow me to fill in the needed medical information.

The system needs attention! Any ideas, suggestions or comments would be welcome. I’m a believer that the whole community feels the effect. Time to listen up folks, literally.

— Autumn Squirrell


Thanks for reading through to the end…

We share your inclination to get the whole story. For the past 25 years, Xpress has been committed to in-depth, balanced reporting about the greater Asheville area. We want everyone to have access to our stories. That’s a big part of why we've never charged for the paper or put up a paywall.

We’re pretty sure that you know journalism faces big challenges these days. Advertising no longer pays the whole cost. Media outlets around the country are asking their readers to chip in. Xpress needs help, too. We hope you’ll consider signing up to be a member of Xpress. For as little as $5 a month — the cost of a craft beer or kombucha — you can help keep local journalism strong. It only takes a moment.

About Letters
We want to hear from you! Send your letters and commentary to letters@mountainx.com

Before you comment

The comments section is here to provide a platform for civil dialogue on the issues we face together as a local community. Xpress is committed to offering this platform for all voices, but when the tone of the discussion gets nasty or strays off topic, we believe many people choose not to participate. Xpress editors are determined to moderate comments to ensure a constructive interchange is maintained. All comments judged not to be in keeping with the spirit of civil discourse will be removed and repeat violators will be banned. See here for our terms of service. Thank you for being part of this effort to promote respectful discussion.

3 thoughts on “Letter: Why won’t medical offices answer the phone?

  1. Enlightened Enigma

    Complain directly to your doctor ! Tell them who is not performing in their office !

  2. Taxpayer

    So true! I’ve started going to doctors in Waynesville, Marion and Hendersonville because they do answer the phone.

Leave a Reply

To leave a reply you may Login with your Mountain Xpress account, connect socially or enter your name and e-mail. Your e-mail address will not be published. All fields are required.