I had a problem with the Route 26 driver on the May 12, 6:15 p.m. Run.
I was confused about the bus stops in immediate downtown area. I thought it was Route 170 that couldn't stop at the Jackson Building. I was caught between stops and was hoping they could let me on there at the Jackson Building, as there is a stop sign there anyway. I asked this driver if he could please let me on. I said I was just trying to get to Ingles and was confused about the bus stops.
All he did was berate me (while he was stopped) and tell me to step away from the bus. If he'd just let me on and warned me that no buses could stop there, that would have been reasonable. Instead, he took more time berating me than it would have taken to simply let me on the bus and warn me that bus does not stop there. Unlike this driver, I was not rude. There is simply no excuse at all for this kind of behavior. This driver should be given a reprimand and be required to take a training session on customer service — without pay.
I was interested in volunteering for the “bus ambassador” program to become more familiar with this new route system and to help others learn it — without pay. However, because of this incident, I am no longer interested.
I should also note that I recently dealt with a very polite bus driver (4:00 p.m. Route 2). She was friendly and offered to let me out closer to where I live on Broadway since traffic was at a standstill and I'd already rang the bell. If more drivers were like her, the ART could become a great transit system.
I'm really tired of the poor attitudes some of these drivers have and how draconian the system has become with regards to stops.
— David Hall