Ongoing update on communications and internet connectivity from Friday, Oct. 4

Posted on by Greg Parlier
ELECTRIC RIVER: Power lines were down all over the Swannanoa River valley, and storage containers could be seen taking poles with them down stream on Friday, Sept. 27. Photo by Greg Parlier

The following is an ongoing list of news about communications-related resources in Western North Carolina in the wake of Tropical Storm Helene. This list will be updated as new information comes in:

News release from Ringfree Communications:

As part of our commitment to supporting the community in this difficult time, we are offering free temporary phone service to businesses impacted by the storm that are not currently using Ringfree services. Our goal is to help businesses stay connected as they work through recovery, even if their existing phone systems are down or they cannot access their business premises.

What We’re Offering:

  • Free Phone Service: For businesses that have lost access to their phone lines or had their systems damaged, we’re offering phone service at no cost during the recovery period. This is available to businesses who are still paying their current provider but need a helping hand right now.

  • No Contract, No Pressure: There are no strings attached. When they’re ready, they can return to their original provider.

  • Mobile & Desktop Apps: We will equip them with tools to make, receive, and transfer calls seamlessly from mobile or desktop apps, and even hold video meetings, ensuring they can continue their work from anywhere.

How to Get Started:

Please share this offer with businesses affected by the storm needing temporary phone service. They can reach out to us directly at:

Note: This offer is designed to assist businesses who are not currently using Ringfree services. For our valued existing customers, rest assured that we are fully available to provide all the support you need during this time.

We are in this together. If there’s anything more we can do to support you or your clients during the recovery, please don’t hesitate to reach out.

Thank you for helping us spread the word to those in need.

News release from the City of Asheville Friday, Oct. 4:

CELLULAR SERVICE

Temporary Verizon cellular satellite trailers are located at the Family Justice Center at 35 Woodfin Street and Groce United Methodist Church at 954 Tunnel Road. These towers offer limited cellular reception within several city blocks of where it is parked. Additionally, T-Mobile has set up satellite cellular on light trucks in Asheville, providing cellular service along with Wi-Fi and charging stations at: Asheville Middle School at 211 S French Broad Ave, and Dr. Wesley Grant Sr. Southside Community Center at 285 Livingston St.

News release from Buncombe County Thursday, Oct. 3:

Connectivity 
AT&T has set up a public mobile connectivity station at Sam’s Club, 645 Patton Ave, Asheville, offering charging stations and service for calls.

News release from Asheville City Councilwoman Maggie Ullman:

WIFI HOTSPOTS

In addition to the Justice Center parking lot on Woodfin Street, Wi-Fi is available outside the West Asheville Public Library (942 Haywood Road, Asheville), Pack Memorial Library (67 Haywood St., Asheville), and Enka Library in Candler (1404 Sand Hill Rd, Candler, NC 28715) The password is “readmore” (one word, lowercase). The Groce UMC (954 Tunnel Road) also has cell/wifi/ and charging stations.

 

News release from Well Played Board Game Cafe Thursday, Oct. 3:

To offer a space for connection and support during this difficult time, we’ll be opening our doors today (Thursday 10/3) from 10 AM to 6 PM for a special gathering.

Free Board Games: Come in and enjoy playing our collection of board games at no cost.

Limited Services: Please be aware that we currently have no power or water. This means no food, drinks, water, or restroom facilities will be available.

Limited Capacity: We’ll be operating with a limited capacity to ensure everyone’s comfort and safety.

 

News release from Buncombe County Wednesday, Oct. 2:

Internet
Wi-Fi is available outside the West Asheville Public Library (942 Haywood Road, Asheville) and Pack Memorial Library (67 Haywood St., Asheville). The password is “readmore” (one word, lowercase).

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